Return & Exchange Policy

At NoviClothing, customer satisfaction is our priority. If you need to return or exchange an order, please carefully review the policy below

Returns & Exchanges

• Customers can raise a return or exchange request within 7 days of delivery.
• Returns and exchanges are subject to product availability.
• The product must be unworn, undamaged, and in its original packaging with all tags intact.
• All returned products will undergo inspection. If an item is found to be used or worn, the request will be rejected, and the product will be sent back to the customer.
• If you receive a faulty, incorrect, or damaged product, please email us within 7 days of delivery.

⚠ Note: After 7 days, no return or exchange requests will be accepted.

Refund Policy

• We do not offer cash or bank refunds. Refunds will be provided in the form of store credits or product exchanges.
• Once the returned product passes inspection, you will be notified about the approval or rejection of your request.
• Shipping charges are non-refundable, except in cases where the product is faulty, incorrect, or damaged.

For any further queries, feel free to contact us – we’re here to help!